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Weather Policy

It has been our experience that nobody wants their session cancelled, so we will always do our best to run sessions and workshops whenever possible. There are times however, when weather or other circumstances beyond our control may require us to cancel or reschedule your session. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a session, we will post session status updates at most two-hours prior to a session start time.

 

We encourage students to keep an eye on our Instagram (@circus.academy.ny) for updates, and we will notify students if classses are cancelled or moved indoors due to rain. You are also encouraged to contact our front office to speak with an associate who will be able to assist you further and answer any questions you may have. Since dealing with questionable weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a session.

Cancellation Policy

Our cancellation policy is outlined below. Please read the entire policy carefully and don't hesitate to Contact Us if you have any questions that are not answered here.

NO-SHOW
Any student who does not inform the front office that they will be missing a session prior to its start time is considered a no-show. Refunds/reschedules will not be given for no-shows unless the student emails the office with details about their reason for missing the session. This will be reviewed on a case-by-case basis.

REGULAR SESSIONS (aka "DROP-IN SESSIONS")
Most of our sessions will fall under this category. Flying Trapeze, Silks, Static Trapeze, Trampoline and other Aerial sessions are all part of this designation.


With 72 Hours' Notice

  • You may reschedule or receive a full refund.

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Less than 72 Hours' Notice

  • No refund, no rescheduling, unless we are able to sell your spot(s) to other students, in which case you will be refunded based on the spots resold.

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ENTIRE SESSION AND PRIVATE LESSONS
This applies to sessions, events, and parties where all the spaces are purchased by one individual or group.

 

3 Weeks' Notice

  • Full refund
     

Between 3 Weeks and 7 Days

  • 50% refund
     

Less Than 7 Days

  • No refund


WORKSHOPS, FULL-DAY AND HALF-DAY PROGRAMS

This policy applies to any of our workshops, sessions, and our All Day Circus Experience for Kids.

  • No refunds unless we are able to sell the spots to another student for the length of the program (e.g., all sessions of a workshop).


CAMP
Camps typically run as week-long full-day or half-day sessions during school breaks, and pre-registration is highly recommended. Space is limited and our cancellation policies are strict to ensure the best experience for each student.

 

30 Days' Notice

  • Full refund.

 

Between 29 Days and 7 Days

  • 50% refund.

 

Less Than 7 Days

  • No refund unless we are able to sell your spot to another student.

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IF WE CANCEL
Circus Academy New York will always do our best to run sessions or workshops whenever possible. There are times however, when insufficient enrollment, weather or other circumstances beyond our control cause us to end a session early, cancel, or reschedule. In these circumstances, please remember we will always have our students’ best interest in mind.

 

Regular Sessions (aka "Drop-in Sessions")

  • Full refund if we cancel the session entirely or within the first half.

  • 50% refund if we cancel the session during the third quarter.

  • No refund if we cancel the session during the final quarter.

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PLEASE NOTE:  Circus Academy New York reserves the right to cancel any flying trapeze session which has less than four (4) students enrolled 24 hours or less before the session start time.  Enrolled students will be notified if the session has been cancelled.

Privacy Policy

REGISTRATION

All information supplied for purposes of student registration is considered confidential. It will not be shared with any outside agency, facility, marketing group, or other third party unless required by law. The information supplied at registration is for use in case we need to contact you, or in case of an emergency. In addition, we will use information supplied at registration to send you updates on school activities and events. You may opt out of updates by following the instructions at the bottom of the message. All registration information is password protected on a secure server. However, no data transmitted over the Internet can be guaranteed to be 100% secure.

PURCHASES
When you make a purchase through Circus Academy New York, you will be asked for your name, billing and shipping addresses, e-mail address, telephone number, and credit card information. All credit purchases made on the Circus Academy website will be via Momence. The Momence Privacy Policy can be viewed at https://momence.com/webflow/documents/Momence-Privacy-Policy.pdf.

TESTIMONIALS AND PHOTOGRAPHS
All information that you submit as testimonials, and all photographs or videos submitted to Circus Academy New York may be made publicly available on our website, social media and all other forms of media, and they may be shared with the press or other media.

MEDIA COVERAGE
You should anticipate that you may be photographed or filmed by the media at any time while on Circus Academy New York premises. In this case, Circus Academy New York can assume no responsibility for protecting your privacy.  We reserve the right to film or record anyone on our premises, and use the photographs or video for any purpose, including but not limited to brochures, social media, website, blogs, newspaper and magazine articles, without approval or payments.

LINKS TO OTHER WEBSITES
Circus Academy New York provides links to other websites that we believe may be of interest to you. Circus Academy New York can assume no responsibility for the content or practices of these links. We encourage you to read their privacy policies.  

AGGREGATE DATA
We gather generic information about the use of our website, such as the number of unique visitors, the frequency of visits, and the areas of the site that they favor. We only use this type of data in summary form. It helps us provide services and features, and to customize our website. We may also provide statistical information about how our customers collectively use our website to advertisers, sponsors, and other companies with which we do business. There is no personally identifiable information about you or any of our users contained in this aggregate data. We may automatically track certain information about you based upon your behavior on our site. This information is compiled in aggregate form and is used for internal research on demographics, interests, and behavior to better understand and serve our users. 

COOKIES
We use cookies on our web site, which are pieces of information or data sent to your browser from a web server and stored on your device for record-keeping purposes. Cookies may be added to your browser during site visits to save site customization preferences and passwords. We may also use cookies to track user sessions and to gather site usage statistics.

IP ADDRESSES
We collect and analyze traffic on our web site by keeping track of the IP addresses of our visitors. IP addresses are unique numeric identifiers that are assigned to each computer browser accessing the Internet. An IP address, by itself, cannot identify you personally. However, when combined with other information provided by your Internet Service Provider (ISP), your IP address can be used to identify the computer originating a message.

SURVEYS
We may conduct surveys or solicit your feedback to gather information to improve our site, products or services. We may also use the information to alert you to offers, services and products in which you have expressed an interest.

 

CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE
COPPA's provisions apply to websites directed to children under 13 or websites with a general audience who knowingly collect personal information from children under 13.  Our website is not directed towards children, and we expect and assume that a parent or legal guardian is acting on behalf of their child when any personal information is submitted for a child under age 13. We will not knowingly collect or use any information submitted by anyone under 13 years old.

ACCEPTANCE OF PRIVACY POLICY
Your use of our web site is subject to this privacy policy. By using our website you are accepting the terms described in this privacy policy. We reserve the right to modify this privacy policy at any time and will do so by posting the changes on this page. You can determine whether any changes have been made since your last review by checking the effective date at the top of the page. Continued use of any portion of our website following posting of the updated privacy policy will constitute your acceptance of the changes.

 

Effective September 1, 2023

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